Harper's Steakhouse & Bar Haslemere

Absolutely shocking. Booked a large corporate meal for 20+ people for our Christmas meal in 2022. It was agreed well in advance that we would have the upstairs function room with a manned bar and I gave a file with all of our meal choices well in advance. Upon arrival we were put on a table at the opposite end of the restaurant with no explanation why, no table service for drinks and uninterested staff, had to wait 45 minutes for the first course of food which arrived in the wrong quantities, mains and deserts were again in the wrong quantities with some missing altogether. Management displayed a complete lack of organisation for our group and overall it was a disaster. I was offered a nice discount at the end of the evening and a credit for a free meal as a goodwill gesture which when I tried to redeem my emails were completely ignored.

I'm normally not one to write reviews. In fact, I'm a waitress so I feel like I am very patient and forgiving. We came here for my best friends birthday and seriously had horrible service. Horrible. Samantha was nice - but she never checked on us. No refills. Nothing. We didn't get to order until an hour and 15 after our reservation. Finally got our food around 9:45 pm. Food was delivered incorrectly and we were missing items. It took them 1 hour to deliver our drinks that we ordered when we sat down. It felt like Samantha H. took advantage of the fact we were a big table and gratuity was included because to be completely transparent she did not deserve a 20% tip. Also, we were forced to pay gratuity even though there were only 7 of us. Their policy is for 8 there is a gratuity charge. All around terrible service. We got some food comped but really spending 400 on a dinner and tipping 20% is insane for the service we received from Samantha. We will not be returning.

Great reception by the waiter, found us good seats with our little one and the table was ready set and tidy. Food was good, rump steak was cooked just perfect but the crown jewel were the chunky chips…Must say the chips are some of the best I have ever had in a long time. Well done. We went lunch time during week so we ate at the offer rather than the main menu which was reasonable. Thanks.

AMAZING STAFF! AND HOTEL! Stayed in the hotel for 2 weeks. The hotel is so clean, comfortable and friendly. The staff are amazing. So friendly and can not do enough to help you and make you feel welcome. Mel the assistant manager was so helpful with everything I needed as I didn't know the area and could not do enough to help with that and all inquires. So polite and friendly. Genuine kind manager which is so hard to come across! The bar and restaurant staff Cindy and Terri I had the privilege of meeting was the same. Lovely and friendly. They could not help me enough to help to make my stay feel so welcome and comfortable. Food was absolutely gorgeous and beautifully presented, breakfast and dinner i enjoyed thoroughly. Well done to all. 5☆ for staff and hotel. Would and will stay again.

The rooms are so comfortable. The air con was welcome and the bed was the comfiest I've slept in for a while. The soundproofing is outstanding - you would never know you were sleeping opposite a station and above a road. We had a meal in the bar area, which was also very good and a delicious breakfast in the morning. The staff were lovely and welcoming and we would happily stay here again.

AMAZING STAFF! AND HOTEL! Stayed in the hotel for 2 weeks. The hotel is so clean, comfortable and friendly. The staff are amazing. So friendly and can not do enough to help you and make you feel welcome. Mel the assistant manager was so helpful with everything I needed as I didn't know the area and could not do enough to help with that and all inquires. So polite and friendly. Genuine kind manager which is so hard to come across! The bar and restaurant staff Cindy and Terri I had the privilege of meeting was the same. Lovely and friendly. They could not help me enough to help to make my stay feel so welcome and comfortable. Food was absolutely gorgeous and beautifully presented, breakfast and dinner i enjoyed thoroughly. Well done to all. 5☆ for staff and hotel. Would and will stay again.

I'm normally not one to write reviews. In fact, I'm a waitress so I feel like I am very patient and forgiving. We came here for my best friends birthday and seriously had horrible service. Horrible. Samantha was nice - but she never checked on us. No refills. Nothing. We didn't get to order until an hour and 15 after our reservation. Finally got our food around 9:45 pm. Food was delivered incorrectly and we were missing items. It took them 1 hour to deliver our drinks that we ordered when we sat down. It felt like Samantha H. took advantage of the fact we were a big table and gratuity was included because to be completely transparent she did not deserve a 20% tip. Also, we were forced to pay gratuity even though there were only 7 of us. Their policy is for 8 there is a gratuity charge. All around terrible service. We got some food comped but really spending 400 on a dinner and tipping 20% is insane for the service we received from Samantha. We will not be returning.